Frequently Asked Questions

Membership Account

How do I sign up for a membership?
Stop by the gym anytime during operating hours and we’ll be happy to give you a tour of the facility. Should you decide that HHF is the right fitness facility for you, you can sign up on the spot. You can also sign up online here.

Join Online Today!

If you have any questions about the online sign up please see our Manager Melissa for assistance.

What is the “EFT Option”?
EFT = Electronic Funds Transfer. The EFT Option is a membership that is paid for on an automatic basis. EFT membership payments are transferred directly from your bank account on the fifth of each month. There are various payment options for EFTs, some with joining fees and some without, so please inquire with a front desk associate for help selecting an EFT that is best for you. Senior, student, police and fire department discounts are available for all EFT memberships.

What is a “PIF”?
A PIF is a Paid-In-Full membership. The available terms for this membership are one month, three months, six months or 12 months. These pre-paid memberships are typically less expensive than EFTs and are more economical with higher term lengths – the longer the term you select, the cheaper the membership is per month. Senior, student, police and fire department discounts are available for all PIF memberships.

Can I manage my account online?
YES! You can use our Member Online Portal where you can review and renew your membership, account information, check your payment options, billing and EFT payments. Create a login and view your account details at the link below:

Visit the Member Online Portal

If you have any questions about the online portal please see our Manager Melissa for assistance.

Can I add family members to my account?
Yes, you can! The more family members that are on your account, the less expensive the per person rate is. See a front desk associate for more information on family rates.

Can I freeze my membership?
Yes, we can freeze your membership for up to 90 days for a $10 fee per month. Minimum freeze periods are 30 days for Paid-in-Full (PIF) accounts and 30 days for EFT account. Please inquire at the front desk for a Freeze Form.

What are the cancellation policies?

HHF DOES NOT ACCEPT CANCELLATIONS OVER THE PHONE, IN PERSON OR FAX. WE RECOMMEND DIGITAL CANCELLATIONS FOR ERROR FREE AND EFFICIENT CANCELLATIONS THROUGH THE CANCELLATION LINK BELOW.

Our monthly EFT memberships can be cancelled prior to the fulfillment of the 12-month commitment for a one-time fee of $150 if you cancel within the first 6 months, and $75 for 7-11 months. After your 12-month minimum billing has been met there are no cancellation fees and we take cancellations up until the 15th of each month. Any cancellations received after the 15th of the month, you can expect one more billing cycle as our billing file is in-process at which point your membership will expire 30 days after your last bill.

HHF DOES NOT ACCEPT CANCELLATIONS OVER THE PHONE, IN PERSON OR FAX. Our online cancellation form must be filled out completely AND E-SIGNED USING THE LINK BELOW. This method ensures a timely and error free cancellation. You will receive an email confirming your cancellation is in process. Should you not receive said email, email terry@hampsteadhealth.com and she will follow up. Do not call HHF regarding anything to do with your cancellation as everything needs to be documented to eliminate any error. Our Front Desk Staff do not handle cancellations and can only be completed by emailing our billing department.

Click here to complete the cancellation request form

Our goal regarding cancellations is to be transparent so there is no confusion as to your last billing date and the last day your membership is valid through. We pride ourselves on having a precise billing and cancellation process so please follow the above steps to help make the process seamless.

What’s the difference between freezing and canceling my membership?
A freeze is a provisional hold on your membership for instances when you are not using the gym, whether for medical reasons, seasonal travel or other personal causes. It temporarily pauses your monthly billing so that you don’t lose time and money off your pre-paid plan. Cancelling your membership is a permanent stoppage of your current membership billing and can only be reinstated by initiating a new membership.

Who can I contact if I have questions about my account or membership?
For membership questions and concerns, please contact tedcurtin@hampsteadhealth.com.

Billing and Payments

How do I change the billing information on my account?
You can change your billing information at any time by stopping by the front desk and requesting a “Change Form” to fill out. Once that is completed, the front desk staff will need a copy of your new credit card. All sensitive billing information is held in a safe within a locked office before and after processing.

What payment methods do you accept for billing?
We accept all major credit and debit cards, as well as checks.

When do you process billing?
We process billing every month on the fifth.

Is there a processing fee?
No.

Who can I contact if I have questions about billing?
For billing questions and concerns, please contact Terry at terry@hampsteadhealth.com.

Facilities & Equipment

Is there a way to find out how to use the equipment?
Every member, as well as those on trial memberships, can complete a “Basic” session with one of our amazing trainers in which we provide up to an hour of basic instruction on some of the equipment you are interested in learning about.

What amenities are in the locker rooms?
Our locker rooms are clean and climate-controlled. They include showers, saunas, hair dryers, towel service, flat screen TVs, and daily and rental lockers.

How do I listen to one of the TVs while doing cardio?
We use Audio Fetch, a FREE app that can be downloaded on an android or apple device. Once downloaded and on gym Wi-Fi you’ll be able to access sound out of our Cardio Desk TV’s

Are there security cameras at the gym?
Yes. Security cameras are located throughout the common workout areas of the club, as well as the children’s areas, for you and your family’s safety. There is a private, password-protected viewing screen for parents to use to check in on their children in our playroom without disrupting your workout.

Group Exercise

What classes do you offer?
We offer Zumba, Muscle Pump, Yoga, Pilates, Barre, as well as SilverSneakers for our mature population. For more information on the classes we provide, click here.

Where can I find the class schedule?
You can ask our front desk staff for a copy, or click here for the up-to-date schedule.

How do I sign up for a class?
With us, there’s no need to sign up ahead of time. Arrive a few minutes prior to class and you’re good to go!

What is appropriate attire for a group exercise class?
Whatever clothing you’re comfortable in is appropriate. We just ask that what you wear be in good taste.

Are classes included in the monthly membership?
All classes are included in the monthly membership. “Riptide” our small group training sessions are only $5 charge per class for members. To find out more, please inquire with one of our front desk associates.

Personal & Small Group Training

What are the benefits of having a personal trainer?
Personal trainers have your health and wellness in mind, and help you get results. They teach you correct exercise techniques, ensuring you see your intended results while exercising in a safe manner. Personal trainers increase adherence and accountability – they keep you on track to achieve your fitness goals and are with you every step of the way.

Trainers are also efficient. We understand that you have a busy schedule and only so much time to work out. Our trainers create the right program for you and design it around your schedule to ensure maximum results can be attained in the time you have to invest in your personal fitness.

To learn more about HHF’s personal trainers, [click here].

What is small group training?
If you’re looking for something more affordable than one-on-one training, small group training may be for you. Our small group training program “Riptide,” is designed and modified for a wide range of fitness levels and are monitored by the trainer to ensure everyone works out at their own level. The camaraderie and “pack” mentality that come with small training groups lead to greater adherence and dedication to pushing oneself outside current comfort levels, ultimately producing increased results in a short period of time.

To find out more about what we offer for small group training, [click here].

How do I sign up for personal or small group training?
Our front desk staff can guide you through the simple process of purchasing and signing up for any of our training programs. The one-on-one training appointments will be scheduled between you and your trainer.

How do I choose a trainer?
If you see a trainer in our club that you would like to work with, feel free to speak to them between appointments. Should they not have the time for an in-depth conversation at that moment, leave your number with the front desk and the trainer will call you to talk in detail about your fitness needs. Owner, operator and personal trainer Ted Curtin is available during operating hours for consultation on deciding which trainer is best for you.

Of course, you can meet our trainers and find out more about their fitness backgrounds by taking a look on our [website]!

How much do sessions cost?
Prices vary between $35 and $85, depending on the number of sessions purchased at one time and the length of the sessions. (30- and 60-minute sessions are available.)

What are the cancellation policies?
12 hours’ notice is required to cancel your session so that your trainer can try to fill your spot. Sessions that are not canceled within the 12-hour window are forfeited, unless in case of emergency.

Can I refund unused sessions?
You can get a refund of unused sessions within 3 business days of the purchase only. However, any unused sessions can be used toward other services in the club, applied toward your membership, or transferred to a friend or family member.

Playroom

How old must a child be to attend the Playroom?
Children must be at least 3 months old up to 8 years old to attend the Playroom.

What activities are available in the Playroom?
Games, puzzles, music, musical chairs – all the fun stuff! Click here to find out more about the Playroom.

Is the Playroom included in memberships?
There is a separate fee required for the Playroom. However, families can choose from a daily, monthly, or yearly fee when signing up for the playroom.

General

Is there a member referral benefit?
We run seasonal referral promotions that our members can take advantage of when available.

Can I bring a guest?
Yes! Guest passes are available for $10 each. Guests over 65 and full-time students receive a discounted price of $7.

Can I try the gym before I join?
Yes! One-week trials are available for all prospective members. These trials are not available to students during school vacations or breaks. We offer discounted specials during those times and have guest passes available.

When I’m ready to join, what’s the process?
Easy! You can join online, or see any of our Front Desk Associates. We do not use a “Sales Force”, just nice friendly, no pressure staff. TRY US, LIKE US, JOIN US!